Who we are
Bio Cleaners & Hoarding, Pittsboro, North Carolina, operates the website biocleanersandhoarding.com (“we”, “us”, “our”). We provide biohazard and hoarding cleanup services across North Carolina, 24/7. This policy explains what personal information we collect on this site, why we collect it, how long we keep it, and the choices you have. It covers this website only. It does not cover information collected over the phone or on the job.
The short version
- We collect only what we need to quote and perform cleanup work: your name, email, phone, and details you choose to share about your situation.
- We use tracking only to measure whether our ads and pages are working.
- We never sell your information. Ever.
- Job details stay confidential. We use unmarked vehicles, and sensitive situations stay sensitive.
- You can ask us to correct or delete your information at any time: Admin@BioCleanersandHoarding.com or (919) 704-0073.
What we collect and why
Booking and quote requests (Booking wizard and “Request a quote” form)
When you request a free estimate or book a service, we collect your name, email address, phone number, the service you’re interested in, and anything you tell us about your situation. We use this to schedule your estimate, contact you about the work, and keep records of the job for billing, insurance guidance, and legal requirements. This information is kept in our booking system and retained as long as needed to serve you and meet legal, tax, and insurance obligations.
Contact forms
If you send us a message through a contact form, we receive the name, email, and message content you provide and use it only to respond to you.
Reviews
When you submit a review on our site, we publish your review text, your name (we recommend first name and last initial), a star rating, and the date. Reviews may also be kept in our admin area. If you ask us to remove a review you submitted, we will.
Comments
We do not allow comments on this site.
Cookies and analytics
Like most websites, we use small cookies and similar technologies. Specifically:
- Google Analytics 4 (measurement ID G-H54T023BQ0): helps us understand which pages are useful. Google stores this data; you can review Google’s privacy policy at policies.google.com/privacy. You can opt out with the Google Analytics opt-out browser add-on.
- Google Ads (conversion ID AW-18335591877): tells us whether someone who clicked our ad then contacted us, so we don’t waste money on ads that don’t help. Google may set cookies for this; you can manage ad personalization at adssettings.google.com.
- Google Tag Manager (container GTM-NQC3G3ND): loads the above.
- Site cookies: our site sets functional cookies (for example, LiteSpeed cache and security cookies) so the site works properly.
You can block or delete cookies in your browser settings. The site will still work for browsing; some booking steps may be affected.
Job-related information
Some work we do, such as trauma or unattended death cleanup, involves deeply personal circumstances. Details you share with us about a job are used to perform the work and are shared only with the team members who need them. Our vehicles are unmarked and our crews are briefed on discretion. This policy’s public-facing sections cover the website; job files are handled under the same principles: minimum necessary, need-to-know, and respect.
Who we share information with
- Service providers: our website hosting (Hostinger), our booking system, Google (analytics/ads), and our email provider, each of which processes data on our behalf to run the site and business.
- Insurance companies: only if you ask us to help with an insurance claim, and only the documentation the claim requires.
- Legal requirements: when the law requires disclosure (for example, health and safety reporting).
We do not sell or rent personal information to anyone.
How long we keep things
- Booking and job records: as long as needed to serve you and meet legal, tax, and insurance obligations.
- Contact form messages: as long as needed to handle your inquiry, then removed with routine cleanups.
- Reviews: until you ask us to remove them or the site is retired.
- Analytics data: per Google’s standard retention settings.
Your rights
You can ask us to show you what we have about you, correct it, or delete it. North Carolina residents may also have rights under the North Carolina Consumer Privacy Act, and where other laws apply we honor them. To exercise any right, email Admin@BioCleanersandHoarding.com or call (919) 704-0073. We may need to verify who you are first, and job-related records may be retained as required by law even after a deletion request.
Children
Our services are for adults. We do not knowingly collect information from children under 18 through this site.
Security
We protect this site with HTTPS encryption and keep the booking data access limited to our team. No method of transmission or storage is 100% secure, but we take reasonable safeguards and limit what we collect in the first place.
Changes to this policy
If we change this policy, we’ll post the new version on this page with an updated date below.
Last updated: September 25, 2026
Contact
Bio Cleaners & Hoarding
730 Millbrook Dr, Pittsboro, NC 27312
Admin@BioCleanersandHoarding.com · (919) 704-0073